Feedback 

Below you can find some of the fantastic comments tenants and landlords have made about Phoenix Lettings: 
 

Tenant feedback 

Speed And Efficiency: 
I would like to put on record how pleasantly surprised I have been by the service your agency has provided so far. I have found all staff extremely pleasant to deal with and been impressed by the speed and efficiency with which all my requests have been dealt with. This has not been my experience with letting agencies in the past. (Maureen - New Tenant) 
 
Super Fast: 
Having rented a property via other agents in the past, I knew that when my shower stopped working, it would be days if not weeks before the problem would be fixed, but how very wrong I was. You arranged for your maintenance man to visit me the next day, and he checked the problem, went to buy the parts, and fixed my shower within 2 hours. I couldn't be happier and would recommend you to anyone looking to rent a property. (Claire - Existing Tenant) 
 
Knowledge: 
Thank you for helping us find our perfect home. The lady that showed us round was very knowledgeable and answered all our questions, explained the next steps, and didn't pressurise us like some people do. Once we made our application, everything was sorted within 7 days, and we got our keys on the day we wanted. (Sean and Amy - New Tenants) 
 
Sensible Prices: 
We had been to see a few properties with other agents, all of whom wanted between £300 and £500 to apply for a property. We think this is ridiculous, so thank goodness we found Phoenix. Your application fees are very reasonable, and you explained exactly what they cover, plus there were no additional hidden charges we weren't expecting. Well done Phoenix. (Tim & Sarah - New Tenants) 
 
Heartfelt Thanks: 
Just to reiterate our heartfelt thanks for all your effort and patience with us yesterday in Sheffield. Without sounding patronising, you were definitely the most informative, professional, and all round number 1 letting agency. (Matt & Kate - Looking For A New Home) 
 
 

Landlord feedback 

Great Service: 
Thank you to everyone at Phoenix for talking me through the different service options you have, and allowing me to select the one that matches my needs. I have used many agencies in the past, but no-one has been as helpful, straight talking, and informative as you guys. Here's to a bright future together. (Steven - New Landlord) 
 
Professional: 
I just wanted to say thank you for the professional service I have received over the last 6 months. My rental payments have been paid on time without fail, accompanied by an easy to understand statement; and you have also managed the 2 maintenance issues very effectively, with very little cost to myself. (Patricia - Existing Landlord) 
 
Genuinely Impressed: 
I do not offer praise very often, but I have been genuinely impressed by the quality of your service and the efficiency. I sleep a lot better now I know my properties are with Phoenix, and do not have to worry about them. Happy days!. (Jean - Existing Landlord) 
 
Flexible: 
The new Service Selector is fantastic. I managed to build the exact package I wanted, saving me over £400 compared to my previous agent. Thank you Phoenix for giving us landlords something new and innovative. (James - New Landlord) 
 
The Best Move Ever: 
I was nervous about moving my properties over to a new agent, particularly after the poor service I had received elsewhere, but I have to say that Phoenix have been amazing. I know my properties are in good hands, and everything runs like clockwork. I will be telling everyone I know to move across. (Chris - New Landlord) 
 
Confidence: 
Thanks for the continuing great work your team does for us. It's nice to have the confidence in my letting agent especially living so far away. (Katie - Existing Landlord) 
Contact us now to see how we can help you.