Tenants 

In our experience, the thing that potential tenants want more than anything is to find an agent who actually cares about them, will not try and get them to rent any old property, and can actually be contacted. 
 
All too often we hear stories from people who tell us they can't get through to the agency to book a viewing, or that during the viewing the sales person was really pushy, or that once they moved into a property the agency wasn't bothered. 
 
Phoenix Lettings are proud to be different! 
 

Why use Phoenix Lettings? 

Expert Knowledge 

Here at Phoenix we have an experienced office team who will advise you on properties that meet your requirements, explain the application process, and book you viewings that are convenient for you. 
 
You will then meet one of the knowledgeable viewings team that will show you round the property, answering any questions you may have. 
 

Your Choice 

At no time will we push you into taking a property that is not suitable for you, but we will tell you if anyone else is interested so you don't miss out. 
 
Once you have moved into your new home we offer excellent customer service to ensure your time in your home is trouble free. 

Great Value 

We have a transparent one off application fee of £150 per person, so you know exactly what to expect, and unlike some other agencies will not surprise you with hidden referencing charges at a later date. 
 
We do not charge extra for guarantors, credit checks, admin, securing deposits or inventories. 
 

Additional Service 

To help you settle into your new place quickly and with minimum hassle, we offer a variety of Essential Packages to kit out your kitchen, bathroom or utility room at a great price.  
 
Anything you order will be waiting for you at the property when you get your keys. 
 
Contact us now to see how we can help you find your perfect home. 
 

Renting a property 

We have created a 5-step guide so you fully understand the process of renting a property through Phoenix Lettings. We pride ourselves on our open and honest approach, so will tell you everything we can think of so you are confident in what will happen and when.  
Expand the sections below to view each step in the process. 
 
 
Finding a property 
 
Arranging a viewing 
 
Reserving a property 
 
Application process 
 
Moving in 
 
 

Existing Tenants 

You can use this page as reference for things you need to be aware of as a tenant, and to check any procedures you are unsure of.  
Expand any topic for more information. 
 
Decorating 
Deposits 
Early surrender 
Emergency numbers 
Faults & repairs 
Gardening 
Going away? 
Insurance 
Notice periods 
Pets 
Property visits 
Rent 
Sharers 
Smoke & Carbon Monoxide Detectors 
Term 
The tenancy agreement 
Vacating 
 
We do our best to make sure you are happy in your home. If we can help in any way please do not hesitate to contact the team.